How Quickly Do Your Items Ship?
You can expect a lead time of one to two days after you order any of our products. We manufacture everything in house, so our creation process is much quicker than the competition.
How Long Are Shipping Times?
Shipping can take between 5-7 business days.
Where Do You Ship?
We ship all over the United States. Metal Art Maker by Next Innovations does not currently ship internationally.
What Is Your No-Hassle Money-Back Guarantee?
If a returnable product does not meet your expectations for any reason, you have the option of returning it for a full refund within 30 days of purchase. Discontinued and sale items are not eligible for return.
How Do I Return A Product?
You can only return an item within 30 days of the purchase.
Please send an email to [email protected] and include:
- The order number
- The item numbers of the products you want to return
- Your full name
Alternately, you can call us at (218) 547-5990 to start the return process with this same information.
All merchandise deemed returnable must be in the pristine condition in which it was received, in the original packaging, and unassembled. Once assembled, a piece that requires assembly is no longer returnable.
Who Pays Return Shipping?
Customers are required to prepay return shipping charges. Credit is not given for lost returned packages. When returning an item, we strongly advise using a traceable shipping method since we are not responsible for lost or damaged return packages.
Please Note: shipping costs are nonrefundable. If an item that had originally qualified for free shipping is returned, we will deduct the cost of outbound shipping costs.
What is Your Exchange Policy?
You can exchange any returned item for another product. We will pay for return shipping when a product is exchanged for an item of equal or greater value.
How Long Before I Can Expect to See a Credit on My Account?
After returned items have been inspected, you will receive an email with the credit total. You can expect to see a credit to your account within 2 to 4 business days, depending on how quickly your bank processes the request.
Will I Be Charged A Fee For Returning An Item?
Yes, we charge a 3% restocking fee for all returned items.
What If Some Or All Of The Items I Ordered Arrive Damaged?
Upon receipt of your order, please inspect the contents for damage. If anything has been damaged in transit, contact our customer care department by calling (218) 547-5990 within 7 days of receiving your order. A replacement part or product will only be sent after we receive the returned item.
If you have any additional questions about refunds, returns, and shipping, reach out to us through our online contact form.
Unless we have been notified of damage within 7 days of the customer’s receipt of the product, we are not responsible for returned damaged items.
Returned items that are received damaged without notification of this damage by the customer will not be eligible for any refunds, discount refunds, or replacements from our company. Customers returning an item are advised to package all returns properly and inspect the items that are being returned for damage prior to the return shipment.
In case a returned item arrives damaged at our facility, we advise you to contact the return shipping company and file a claim with them in order to be reimbursed directly from the carrier.