Our No-Hassle Money-Back Guarantee
If a returnable product does not meet your expectations for any reason, you have the option of returning it for a full refund within 30 days of purchase.
How Do I Return a Product?
These 3 steps must be followed carefully to receive a full no-hassle refund or product exchange.
1. Please send an email to firstname.lastname@example.org and include the order number, the item numbers of the products you want to return, and your full name. Alternately you can have this information ready and phone us at (218) 547-5990.
2. All merchandise deemed returnable must be in the condition it was received, in the original packaging and unassembled. Once assembled, a piece that requires assembly is no longer returnable.
3. Return shipping charges must be prepaid by the customer
Please Take Note: Shipping costs are nonrefundable. Most of our items qualify for Free Shipping . If an item that had originally qualified for free shipping is returned, we deduct the cost of outbound shipping costs.
Customers are required to prepay return shipping charges. Credit is not given for lost returned packages. When returning an item we strongly advise using a traceable shipping method since we are not responsible for lost or damaged return packages.
What is Your Exchange Policy? We will pay for return shipping when a product is exchanged for an item of equal or greater value.
How Long Before I Can Expect to See a Credit on My Account?
After returned items have been inspected, you will receive an email with the credit total. You can expect to see a credit to your account within 2 to 4 business days, depending on how quickly your bank processes the request.
Will I be charged a fee for returning an item?
Yes, we charge 3% restocking fee. You have 30 days to return your product for a full refund, less our shipping costs. No returns will be accepted after 30 days of purchase.
What if Some or All of the Items I Ordered Arrive Damaged?
Upon receipt of your order, please inspect the contents for damage. If anything has been damaged in transit, contact our customer care department by calling (218) 547-59900 within 7 DAYS of receiving your order. A replacement part or product will only be sent after we receive the returned item.
Unless we have been notified of damage within 7 days of the customer’s receipt of the product, we are not responsible for returned damaged items.
Returned items that are received damaged without notification of this damage by the customer will not be eligible for any refunds, discount refunds, or replacements from our company. Customers returning an item are advised to package all returns properly and inspect the items that are being returned for damage, prior to the return shipment.
In case a returned item arrives damaged to us, and we were not notified by the customer that the product was initially received damaged, our customers are advised to contact the return shipping company and file a claim with them, in order to be reimbursed directly from the carrier.